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Satellite Meeting – IFLA World Library and Information Congress Information Literacy Section and Reference & Information Services Section

August 15-16, 2013, National Library Building, Singapore

Main Theme:  “Re-defining and Refining Information Literacy and Reference Services in the Digital Age”


In today’s digital age, reference services and information literacy (IL) are more interconnected and relevant than ever. Librarians are required to improve their own IL competency to provide better IL instruction to users, leading to increasingly digital-savvy users who are able to find information on their own. As a result, librarians are faced with fewer but more difficult reference enquiries. With the growth of digital materials, users are gaining more direct access to information – creating a shift in resources from reference services to IL, research assistance and outreach – a true challenge for reference services.

Additionally, the rapid development of digital and social media tools has brought about new innovations such as virtual reference, instant messaging, and other forms of online engagement – each of which brings its own challenges and opportunities.


Main Topics

We are interested in papers addressing the connections / interconnections between information literacy and reference services such as (but not limited to):

Role (integration) of information literacy in reference work

Media literacy and reference work

Civic literacy and reference work

Transliteracy and reference work

Metaliteracy and reference work

E-literacy and reference work

Digital literacy and reference work

Computer literacy and reference work

Scientific literacy and reference work

Visual literacy and reference work

Digital empowerment and reference work

Providing better reference services and improving librarians information literacy competency

Redirecting resources from reference services to user instruction, research assistance and outreach

Deploying paraprofessionals in informational and instructional services

Professional competencies of reference and information literacy librarians

Training of information literacy and reference librarians

Planning strategies for information literacy AND/OR reference services

Branding, promotion and marketing

Partnership and collaboration

Collaborative relationships and strategic integration

Complementary roles of librarians, teachers and parents

Papers addressing any topic related to information literacy AND/OR reference services from more than one perspective are also welcomed. The scope of the conference includes, but is not limited to the following areas:


Impacts of technological developments on reference service, information literacy and outreach  (e.g. web 2.0 ; web 3.0 ; mobile technologies ; trends, emerging technologies and innovation; growth of digital resources; gaming and application software (apps); digital reference tools; tiered reference services)

Strategies in e-learning to promote self-directed and sustainable learning in the area of information literacy skills

Developing effective and innovative information literacy instruction

Supporting users need through library 2.0 and beyond

Reframing information literacy as meta-literacy (media literacy, digital literacy, visual literacy, financial literacy, health literacy,  cyber wellness)

Measuring in information literacy instruction assessment

Developing information literacy skills for the next generation: the complementary roles of librarians, teachers and parents

Branding and promotion of information literacy in schools, organizations and communities

Integrating information literacy into the curriculum

Trends in reference services: cyber reference services, virtual reference services, mobile reference services, expert crowd sourcing, global reference volunteers

Evaluation of reference services

Issue of future reference services (e.g. commercial reference services, staff training, work fatigue and stress)

Artificial intelligence for reference services (e.g. siri)

Paper Submission

We accept research reports, smaller scale interactive roundtable discussions, train-the-trainer workshops, pecha kucha and poster sessions.

First-time presenters and new professionals are encouraged to apply. Students are also invited to participate.

All proposals must be submitted by February 15, 2013 using the proposal submission form.


Important Dates

Submission of Abstracts and Proposals            February 15, 2013

Notification of acceptance            April 1, 2013

Dissemination of final programme            May 1, 2013

Deadline for authors to submit slides            July 22, 2013

Satellite Meeting            August 15-16, 2013


More information

See the Conference website for additional details at:


All proposals must be in before 15 February 2013.


Please note

All expenses, including registration for the conference, travel, accommodation etc., are the responsibility of the authors/presenters. No financial support can be provided by IFLA, but a special invitation can be issued to authors.

Congress Attendance Grants

The Singapore National Committee and IFLA have worked hard to secure funds for Conference Participation Grants. Up-to-date information will be available on our Conference Participation Grants webpage.