From sunday evening 27 up to and including tuesday 29 June 2004, a brand new
course is taking place in Tilburg University, the Netherlands. Registration
is still possible at http://www.ticer.nl/form/form04.htm.

Target group are those working in libraries and knowledge centres as
directors, librarians, senior managers, deputy managers, department managers
and at those aspiring to these positions. Participants will rapidly be able
to apply the acquired skills to their own organisation as they will learn -
by means of case studies and the associated practical approach - to deal
with the problems and challenges that different organisations face.

Evidently, it is becoming more and more important to demonstrate the
economic impact of libraries and information services to management or
client environment. For the very first time, these important management
issues have been tailormade in a course context for library managers.
Subjects will be the issues of the organisational benefits from libraries or
information services, expressed in Return of Investment, business case,
fluctuating budgets, financial and functional models, and the activities and
responsibilities connected to these topics.

Course director is Boyd Hendriks, General manager of Informationland
(UK/NL), who accompanied many companies and governmental organisations in
the professionalisation and transformation of their information and
knowledge processes. Boyd invented
knowledge measuring instruments and knowledge mapping tools and successfully
applied them to several organisations.

The course is organised by Ticer B.V., known from the International Summer
School on the Digital Library, in cooperation with
Informationland in the Netherlands/UK and the Netherlands Association for
Library, Information, and Knowledge Professionals

More information on the programme can be found on the website
http://www.ticer.nl/04roi/

Contact
Ticer B.V.
Ms Anja Huijben and Ms Esther Bruls
P.O. Box 4191
5004 JD Tilburg
The Netherlands
T. +31 - 13 - 466 8310
F. +31 - 13 - 466 8383
E. [log in to unmask]
URL http://www.ticer.nl/